When reporting a case, it is important to include as much information as possible:
• When did it happen? You should take note of the date and time, because some online content (for example the discussions on a chat) can quickly disappear
• How was the content conveyed? Has the victim received a comment directly via email, text message, instant message or other direct personal message? Has the victim found the message while web surfing?
o If the message has been directly sent to the victim:
− Make sure the victim keeps the original message / email or saves the log of the offending chat / text.
− If possible, save the username or email address of the person that has sent the hate message.
o If the victim has found the content on a website:
− Copy and paste on a word document the complete website address.
− Make a copy of the offensive content.
Always keep a backup copy of the content of the hate speech!
Five reporting strategies:
Depending on the content of the hate speech, five different reporting strategies can be identified. The first step is to analyse the content and only then to choose the appropriate strategy.
One of the criteria to choose the most adequate strategy is to verify if the content is hosted on a server registered in the victim’s country – thus subject to national legislation – or on an international one.
Another important criteria is whether the offensive content is on the Internet as a web page, blog, audiovisual recording, or as a post on social network, and if the domain is hosted in the victim’s country or abroad.
• Complaint under criminal law: can be made when dealing with websites containing a large quantity of material or when it incites individuals or a group of persons to commit a hate crime (blog).
• Request the author to remove the content: the author can be requested to remove the content if the victim (or the person who is making the request) is able to make reference to a specific regulation of the penal code that has been infringed, and to warn the author about the possible judicial consequences of the publication of the offensive content. The anonymity that characterises the Internet, however, reduces the real impact of this kind of action.
• Report illicit / hate contents to the website administrator: for this it is essential to quote the URL where the content is and make reference to the rules or Terms of Agreement that have been violated. To find the contact of the website administrator, use http://whois.domaintools.com/ and write the name of the website in the search field.
• Report illicit / hate contents to the Provider of Internet Services (ISP) hosting the contents considered offensive: also in this case it is necessary to quote the URL where the content is and make reference to the rules or Terms of Agreement that have been violated. However, in the majority of cases websites administrators will satisfy the request to remove the offensive contents.
• Notify to the competent National Equality body or Organisation handling complaints concerning harassment on the Internet: you can find your National Office within the European Network of Equality Bodies (Equinet), http://www.equineteurope.org/ or within the International Network Against Cyberhate which is to combat harassment on the Internet, http://www.inach.net/index.php.
Overcome hate speech: Web resources to report online hate speech
➢ How to report inappropriate or offensive contents on the web
Through the PRISM website: http://www.prismproject.eu/starting-prism-project-ending-hate-speech/
Through the “No Hate Speech Movement” campaign: https://www.nohatespeechmovement.org/
Instructions on how to report a case of hate speech: https://www.nohatespeechmovement.org/hate-speech-watch/instructions
➢ How to report inappropriate or offensive contents on Facebook
Facebook policy on hate speech:
➢ How to report inappropriate or offensive content on Instagram
Instagram has community guidelines which users are expected to follow. There are rules that include: not sharing photos or videos that aren’t yours, not sharing photos or videos that show nudity, not being rude, and not promoting or glorifying self-harm. All of these rules give you grounds to report anyone that is breaking these rules.
To filter out inappropriate comments:
How to Report It:
If you’re experiencing repeat or extensive abuse, if a hate account has been created using your likeness, or abuse persists after taking preventative measures, you can report the account to Instagram directly for review.
Please provide all necessary information in your report; this will help your issue to be resolved as quickly as possible. To report abuse directly: go to the Instagram help website (help.instagram.com), click on the “Privacy and Safety Centre” then click on the “Report Something” link, then click on the “Hate Accounts” link. There you will find a link to complete a report, which you should complete and submit.
To report a photo or video:
1. Tap (iPhone and Windows Phone) or (Android) below the post
2. Tap “Report Inappropriate”
3. Select why you’re reporting the post
To report a comment:
• iPhone or iPad
1. Tap “Comment” below the photo
2. Swipe your finger to the left over the comment you would like to report
3. Tap the exclamation point (!)
4. Tap “Report Abuse”
5. Select an option for why the comment is abusive
1. Tap (Comment) below the photo
2. Tap OR press and hold the comment you want to report
3. Tap “Delete Comment and Report Abuse”
To report something inappropriate when using Instagram on the web
1. To report someone’s account, click the username on their profile and then select “Report User” from the dropdown.
2. To report a post, click under the post and then click “Report Inappropriate”.
To Report Something on Instagram Without Having an Account:
1. Go to the Instagram help website (help.instagram.com)
2. Click on the “Privacy & Safety Center”
3. Click on “Report Something”
4. Click on “Abuse & Spam”
5. On the bottom of that page is a link called “Send us a report”, click on this and fill out the form completely and submit to send a report.
What now? After investigating your report Instagram will remove the person from Instagram if they are found in violation of the “Terms of Agreement.”
➢ How to report inappropriate or offensive contents on Twitter
For example to report a Tweet:
1. Navigate to the Tweet you would like to report.
2. Click or tap the more icon ••• on the web; the icon on iOS; or the overflow icon on Android.
3. Select Report.
4. If you select They are being abusive or harmful, you will provide additional information about the issue you are reporting in order to have a better context to evaluate your report.
➢ How to report inappropriate or offensive content on Yotube
Youtube policy on hate speech: https://support.google.com/youtube/answer/2801939?hl=en
Instructions on the reporting centre of youtube: https://support.google.com/youtube/answer/2802027?hl=en&ref_topic=2803138
For example to flag a video:
1. Go to the video you’d like to report.
2. Tap More at the top of the video.
3. Tap Report .
4. Select a reporting option.
5. Log in to your YouTube account.
6. Below the player for the video you want to flag, click More.
7. In the drop-down menu, choose Report.
8. Select the reason for flagging that best fits the violation in the video.
9. Provide any additional detail that may help the review team make their decision including timestamps or descriptions of the violation.